Privacy Policy

Effective date: 28 March 2026

Web Design for Plumbers ("we", "us", or "our") operates the website at https://webdesignforplumbers.com.au. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website and services you agree to the practices described below.

1. Information We Collect

Information you provide

  • Contact details — name, email address, phone number, and business name when you fill in a form or contact us.
  • Project information — details about your plumbing business, service areas, and website preferences.
  • Payment information — billing details processed through our third-party payment processor. We do not store your full card details on our servers.

Information collected automatically

  • Usage data — pages visited, time spent on pages, referring URLs, and interaction events.
  • Device & browser data — IP address, browser type, operating system, screen resolution, and language preference.
  • Cookies & similar technologies — we use cookies and similar tracking technologies for analytics and to improve user experience. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Design, build, host, and maintain your website.
  • Communicate with you about your project, account, or support requests.
  • Process payments and manage subscriptions.
  • Improve our website, services, and user experience.
  • Send you occasional updates or marketing communications (you can opt out at any time).
  • Comply with legal obligations and enforce our Terms of Service.

3. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise provide your personal information to third parties for their own marketing or commercial purposes. Your data is used solely to deliver and improve our Services. We will never monetise your personal information by sharing it with advertisers or data brokers.

4. When We Share Your Information

We may share your information only in the following limited circumstances:

  • Service providers — trusted third parties that help us operate our business (e.g., hosting, analytics, payment processing). These providers are contractually bound to use your data only on our behalf and in accordance with this policy.
  • Legal requirements — when required to comply with applicable law, regulation, legal process, or enforceable governmental request.
  • Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified of any change in ownership or use of your personal information.
  • With your consent — in any other circumstance where you have given explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We may also retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to our legal obligations.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, contact us through our website.

8. Cookies

We use cookies and similar technologies to analyse traffic and improve our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some parts of the website may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of every website you visit.

10. Children's Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us through our website at https://webdesignforplumbers.com.au.